Predictive Dialer –
Predictive dialer is one of the most powerful features within our call center software. Auto and power dialing simply calls through a set amount numbers at a time, connecting agents to live calls. However, a predictive dialer uses an algorithm to keep agents on the phone at all times. Using call metrics, predictive dialing software will calculate how long it takes to connect to a live call along with agent talk times to determine when to throttle calling up or down.
Increase your outbound capabilities instantly with our powerful predictive dialing system. Our dialer instantly connects agents to customers for sales or service calls, dialing up to 20 lines per agent, efficiently skipping answering machines. We provide multiple predictive dialing options and the ability to set lead priorities with in-depth list management.
Power Dialer –
A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. Power dialing utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials the next contacts based on that ratio. With this setting, the contact center is given ultimate control over the automatic dialing rates. Power Dialing maximizes the amount of time agents spend talking to real prospects and customers. The Power Dialer is especially useful when a contact center has a small number of sales executives and a large number of prospects. You can change the dialing rates up or down by choosing between Manual, Auto and Predictive dialing modes.